Terms of Service
These Terms of Service (“Terms”) govern your access to and use of xenovias.com and the services offered under the brand “Xenovia,” a trading name of CLOUDMEL LLC, a Wyoming limited liability company (“Xenovia,” “we,” “us,” or “our”), with a registered address at 30 N Gould St, Ste R, Sheridan, WY 82801, USA. By placing an order or using our services, you agree to these Terms.
1. Services
Xenovia provides fixed-scope, fixed-price AI advisory and implementation services — including strategy audits, custom AI builds and automations, and training — as described in the catalog on our website. Each package lists its scope, deliverable, turnaround, and included revision rounds. Work outside a package’s stated scope is quoted separately.
2. Orders & Payment
- Prices are published on our website in EUR and are payable in full at the time of order, unless a written quote states otherwise.
- Payments are processed by our third-party payment provider. We do not store your full card or account credentials.
- Your order is confirmed only once payment is verified by the provider. Applicable taxes may be added at checkout.
- Custom projects are delivered against a written quote, valid for the period stated in the quote and requiring payment or a signed statement of work to begin.
3. Project Process, Briefs & Timelines
After checkout you submit a brief with the context, goals, and access we need. Stated turnaround times are estimates that begin once we receive a complete brief and any required access, and are measured in business days. Delays in providing information or access may extend timelines. For credential sharing, you agree to use secure methods; do not include raw passwords or secret keys in the brief.
4. Revisions
Each package includes the number of structured revision rounds stated in its description. Revisions must be within the original scope. Additional rounds or scope changes may be quoted as extra work.
5. Intellectual Property & Ownership
Upon receipt of full payment, you own the final deliverables produced specifically for you — including reports, prompts, configurations, and code. We retain ownership of our pre-existing methods, tools, templates, and know-how, and may reference the general nature of the work in our portfolio without disclosing your confidential information or data.
6. Your Responsibilities & Acceptable Use
- You are responsible for the accuracy of information you provide and for having the rights to any materials you share with us.
- You will not use our services for unlawful purposes or in violation of any third party’s rights.
- You are responsible for maintaining your own accounts with third-party providers (e.g. OpenAI, Anthropic, automation platforms) and for their fees.
7. AI Outputs & Third-Party Services
Our work may incorporate third-party AI models and platforms. AI systems can produce inaccurate or unexpected outputs; deliverables are provided as tools to assist your team, and you are responsible for reviewing and validating outputs before relying on them for decisions. We are not responsible for changes, outages, or pricing of third-party services.
8. Confidentiality
We treat non-public information you share as confidential and use it only to perform the services. A mutual non-disclosure agreement is available at no additional cost on request.
9. Warranties & Disclaimers
We perform our services with reasonable skill and care. Except as expressly stated, the services and deliverables are provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or that outputs will be error-free or achieve any particular business result.
10. Limitation of Liability
To the maximum extent permitted by law, our total liability arising out of or relating to the services will not exceed the amount you paid for the specific order giving rise to the claim. We will not be liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data.
11. Indemnification
You agree to indemnify and hold harmless CLOUDMEL LLC and its members from claims arising out of your misuse of the services, your materials, or your breach of these Terms.
12. Termination
Either party may stop an engagement for material breach that is not cured within 30 days of written notice. Refunds, where applicable, are governed by our Refund Policy.
13. Governing Law & Disputes
These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Before commencing formal proceedings, the parties will attempt in good faith to resolve any dispute by contacting hello@xenovias.com and allowing 30 days to reach a resolution.
14. Changes to These Terms
We may update these Terms from time to time. Material changes take effect when we post the updated version with a new “Last updated” date. Your continued use after changes constitutes acceptance.
15. Contact
Questions about these Terms? Contact hello@xenovias.com.