Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you reach out to us or purchase our services, we may collect:

• Name
• Email address
• Company name (if applicable)
• Project details and specifications
• Design files and assets you share with us
• Payment information (processed via PayPal)

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

1.3 Cookies

We utilize essential cookies to ensure proper website functionality. We may also use analytics cookies to understand visitor interactions with our site.

2. How We Use Your Information

We use your information to:

• Provide and deliver our motion design services
• Communicate with you regarding your project
• Process payments
• Send project updates and deliverables
• Respond to your inquiries and support requests
• Enhance our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

3.1 Service Providers

• Payment processors (PayPal) to handle transactions
• File hosting services to deliver your files
• Email service providers for communication

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request.

3.3 Business Transfers

If Xenovias LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information, including:

• Secure file transfer methods
• Limited access to personal data
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Project files and communications are typically retained for 12 months after project completion, then securely deleted unless you request earlier deletion.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at hello@xenovias.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. International Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

12. GDPR Compliance (For EU Residents)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contractual necessity (to provide services), legitimate interests (to improve our business), and consent (for marketing communications).
• Data Controller: Xenovias LLC is the data controller for the personal data we collect.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

13. CCPA Compliance (For California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal data we collect and how we use it.
• Right to Delete: You can request deletion of your personal data.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To make a request, contact us at hello@xenovias.com with "CCPA Request" in the subject line.