Terms of Service

1. Services

Xenovias LLC provides motion design services including:

• Website demo animations
• App showcase animations
• Custom animated interface elements

All services are delivered digitally. Physical products are not offered.

2. Ordering & Payment

2.1 How to Order

• Select your desired package from our pricing page
• Complete payment through PayPal
• Submit your project brief and design files via email or our contact form

2.2 Payment Terms

• All prices are listed in USD (US Dollars)
• Payment is required in full before work begins
• Payments are processed securely through PayPal

2.3 Custom Quotes

For projects outside our standard packages, contact us for a custom quote. Custom quotes are valid for 14 days from issue.

3. Project Process

3.1 Project Timeline

• We will provide an estimated delivery timeline upon receiving your brief
• Standard turnaround is 2-5 business days depending on project complexity
• Timelines may be extended for complex projects or during high-demand periods

3.2 Client Responsibilities

You agree to:

• Provide all necessary design files and assets
• Respond to questions and feedback requests within a reasonable timeframe
• Provide clear direction and requirements in your initial brief

3.3 Revisions

• All packages include 2 rounds of revisions
• Additional revisions may incur extra charges
• Revision requests must be submitted within 7 days of receiving the deliverable

4. Deliverables & File Formats

4.1 Standard Deliverables

Depending on your package, deliverables may include:

• MP4/MOV video files
• Lottie JSON files
• GIF animations
• After Effects project files (upon request)

4.2 File Delivery

All files are delivered digitally via secure download links or file transfer services.

5. Intellectual Property

5.1 Ownership Transfer

Upon full payment, you receive:

• Full commercial rights to use the delivered animations
• Rights to modify, distribute, and display the work
• No attribution to Xenovias is required

5.2 Portfolio Rights

We reserve the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing before project completion.

5.3 Third-Party Assets

If your project requires licensed fonts, music, or other third-party assets, you are responsible for obtaining appropriate licenses.

6. Refunds & Cancellations

6.1 Before Work Begins

Full refund available if cancelled before production starts.

6.2 After Work Begins

• 50% refund if cancelled within 24 hours of production starting
• No refund after first preview is delivered

6.3 Satisfaction Guarantee

We collaborate with you through revisions to ensure satisfaction. If we cannot meet your requirements as outlined in the original brief, we will offer a partial refund at our discretion.

For full details, see our Refund Policy.

7. Limitation of Liability

7.1 Service Limitations

Xenovias LLC provides motion design services "as is." We do not guarantee:

• Specific business outcomes from using our animations
• Compatibility with all platforms or software
• Uninterrupted or error-free service

7.2 Liability Cap

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.

7.3 Excluded Damages

We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Damages arising from your misuse of deliverables

8. Confidentiality

We treat all client materials and project details as confidential. We will not share your proprietary information with third parties except as necessary to complete your project (e.g., subcontractors under NDA).

9. Communication

9.1 Primary Contact

All project communication should be directed to: hello@xenovias.com

9.2 Phone Support

For phone inquiries: +1 (302) 556-2581

9.3 Response Times

We aim to respond to all inquiries within 24-48 business hours.

10. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of updated terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States. Any disputes shall be resolved in the courts of Delaware.

12. Contact

For questions about these Terms of Service, contact us at: